Customer Service Agent (international shipping & logistics)

Localidad: 
Madrid
Empresa: 
Transport and logistics global leader
Idiomas requeridos: 
English

We offer you a unique opportunity to join an established company within international shipping & logistics. You will be an essential part of the company and get a high degree of personal responsibility as you will have a direct impact on our Customers´ Experience. We offer you a truly international environment: you will collaborate with colleagues and companies throughout the world

We Offer

  • An exciting job opportunity in an international, challenging business environment characterized by high pace and high diversity
  • International experience working for the world´s shipping leader, in a dynamic, global industry.
  • Work with colleagues and customers  across the world.
  • A role with direct impact on our customer.
  • A role where you are part of an evolved customer service concept, gain thorough knowledge in the customer experience in a Business to Business environment.
  • A role in the backbone of our organization, a perfect place to learn all our processes.
  • A workplace with a learning environment – one of our values is “Our Employees”.
  • Personal and professional development.
  • Career development opportunities.
  • High pace work environment, with a high diversity of daily tasks.
  • A winning team, that is always looking for improvements.

 

Key Responsibilities

  • Take full responsibility and end-to-end ownership of customer shipments.
  • Focus on creating valuable relationships with our current and new customers
  • Act as a primary point of contact for customers and communicate proactively to keep customers informed of any issues.
  • Own the customers shipment lifecycle and all issues related to this
  • Facilitate the customers’ needs timely and resolve issues effective by engaging relevant internal stakeholders
  • Engage in constructive issue resolution. This includes dealing with escalations and complaints.
  • Address root causes and seek continuous improvements – constantly look for ways to improve work processes by understanding and being familiar with local KPIs and act in line with set targets.
  • Willingness of going the extra mile for the customer.
  • Thinking out of the box and with focus on providing solutions.
  • Build strong and lasting relationships with customers with purpose of gaining an understanding for their business, service needs and drivers of success.
  • Actively work together with colleagues within and beyond functions and locations.
  • Assist the team in realizing the ambitions by sharing knowledge and best practices of processes.
  • Display accountability for customer satisfaction by owning and managing customer facing activities.


Who we are looking for

  • Strong interpersonal and communication skills.
  • Passion for Customer Service.
  • Pro-active person with a service oriented mindset.
  • Dedicated, decisive and result orientated with a can-do attitude.
  • Likes to get it right the first time and can look ahead to avoid issues from happening.
  • Able to work under pressure while keeping quality in focus.
  • Comfortable with Change Management and capable of delivering high quality before, during and after transformation.
  • Good process understanding and digital proficiency
  • Comfortable with working with multiple items at the same time whilst keeping quality in focus.
  • Well organized and efficient work mentality
  • An excellent team player, while also able to work independently
  • Good moral compass and ability to work within the Company’s values
  • Fluent in English and Spanish


Conditions

  • An open ended contract, with very competitive employment conditions.
  • Place: Madrid (Spain)
  • Date: recruitments to be completed before July 2018
¿Quieres aplicar a esta oferta?
Envía un correo electrónico a candidaturas@volvemos.org con tu CV, carta de presentación y otros documentos pertinentes, en caso de ser solicitados por la empresa anunciante en la descripción de la oferta.
El asunto del correo debe ser "Oferta laboral Volvemos.org: Customer Service Agent (international shipping & logistics) (652)".